India is well-known for BPO services and it is a big market for outsourcing services all around the world. Only Hi-tech companies depend this outsourcing strategy at the beginning time. It was on mid 1990’s.But now big as well as small business organization depend offshoring to improve their productivity and gain good output. Because of its great acceptance BPO industry growing quickly day by day and now it is an unavoidable part of IT software and outsourcing services environment.
Business process outsourcing is the long-term contract to an outside business provider to manage business processes on a defined and measurable performance criteria. It is a fastest growing process really helpful for the information technology enabled services or ITES industry.
The reason why India is most preferable for outsourcing by overseas companies is mainly their maintainable quality and excellent performance standards. High educated ,skilled and experienced manpower is the great asset of Indian outsourcing market. They have won quality certificates for their services. Also they promise continuous improvement in quality and productivity. Work qualities are perfect transactions per hour, high speed call answering, and high satisfying queries. These all makes business highly profitable.
Indian companies offering various outsourcing services all over the world for many years. Offshoring has a great place in outsourcing business. It is source of big income from foreign countries. Today’s offshoring services include transcription, customer care ,billing services, accounting, database marketing to web sales/marketing, tax processing, telesales/telemarketing, document management, HR hiring and biotech research. BPO services offerings 24/7 and 365 days customer care service to manage customer concerns and queries through multiple channels like voice, e-mail and chat .The different customer support services are technical support services, service support, telemarketing services, employee IT help desk services, and insurance processing services.